We collect personal data when you interact with Zoom Inn Boutique By Ardens - Danga Bay. The type of data depends on how you use the Service.
- Identity Data: Name, email address, phone number, and details provided during registration.
- Contact Data: Email address and phone number for communication.
- Technical Data: IP address, browser type, device details, operating system, and platform.
- Usage Data: How you use our Service, including interactions with booking pages, forms, preferences, and website features.
- Transaction Data: Booking references, stay dates, room selections, payment status, transaction identifiers, refund records, and receipts where applicable.
- Location Data: General location (e.g., country or city) based on IP address to enhance your experience.
- Marketing and Communications Data: Preferences for receiving marketing communications from us and partners.
We collect information in these ways:
- Direct Interactions: Creating an account, updating your profile, contacting support, or completing surveys.
- Automated Technologies or Interactions: Technical and Usage Data collected via cookies and similar technologies used to operate and improve the Service.
- Third-Party Service Providers: Information from payment gateways, authentication providers, analytics providers, or booking support tools used to complete or support your reservation.
We process personal data to:
- Provide, operate, and maintain the Service
- Manage your account, including registration and authentication
- Process reservations, payments, refunds, cancellations, and related service requests
- Respond to inquiries and provide customer support
- Improve and personalize features and user experience
- Analyze usage and trends to enhance the platform
- Send relevant marketing communications where permitted by law
- Ensure the security of the Service and prevent fraudulent activities
- Comply with legal and regulatory obligations in Malaysia
We may share data with these parties when necessary:
- Affiliates: Related companies for purposes consistent with this Privacy Policy.
- Service Providers: Third-party vendors (e.g., hosting, data analysis, customer support) bound by confidentiality obligations.
- Payment and Booking Support Providers: Information necessary to process payments, verify bookings, support refunds, or provide reservation-related services.
- Analytics Providers: Services like Google Analytics to understand usage and improve the Service.
- Legal Authorities: When required by law, court order, or legal process to protect rights or safety.
- Business Transfers: In connection with corporate transactions such as a merger or asset sale.
We implement reasonable technical and organizational measures (including access controls and encryption) to protect your data. No internet transmission or electronic storage is 100% secure, so absolute security cannot be guaranteed.
We retain personal data only as long as necessary for the purposes collected and to meet legal, accounting, or reporting requirements. When no longer needed, we will delete or anonymize the data.
Under the PDPA, you have control over your personal data. To exercise these rights, contact us; we may need to verify your identity.
- Right to Access: Request access to the personal data we hold about you.
- Right to Correction: Request corrections to inaccurate or incomplete data.
- Right to Limit Processing: Ask us to limit how we process your data.
- Right to Withdraw Consent: Withdraw consent for processing where consent is the basis.
Your data may be transferred to and processed in countries outside Malaysia where our service providers operate. We take appropriate steps to protect it in accordance with Malaysian law.
Our Service may contain links to websites or services operated by third-party providers. Their privacy practices are their own; please review their policies before providing data.
We may update this Privacy Policy from time to time and will post significant changes with an updated “Effective Date.” Continued use of the Service after changes means you accept the updated policy.
If you have questions about these policies, click here to contact us.